FAQ

Frequently Asked Questions

Product

How does SNUVO work?
SNUVO uses ultrasonic sound waves that switch frequency every few seconds. People can't hear it, but it makes your home an uncomfortable place for common household pests.

Which pests does it work on?
SNUVO is designed for common household pests such as mice, rats, roaches, spiders, ants and mosquitoes. Results can vary per home and per type of pest.

Is it safe for kids and pets?
SNUVO uses no chemicals or poisons, and most cats and dogs don't react to it. Small pets like hamsters, guinea pigs, rabbits and birds can be sensitive to ultrasound, so keep SNUVO out of the room they live in.

Can I hear it?
No. SNUVO is silent to people. The only thing you'll notice is the soft blue light that shows it's working.

How many units do I need?
One unit covers up to 300 sq ft. Ultrasound doesn't travel through walls, so we recommend one unit per room. Most homes start with 2 to 4 units.

How long does it last?
SNUVO is built to run 24/7 for years. There are no refills, batteries or filters to replace.

How do I set it up?
Plug it into any standard US outlet. The blue LED turns on to show it's active. That's it, setup takes about 5 seconds.

Orders & shipping

How long does shipping take?
Orders are processed in 1 to 3 business days and delivered in 7 to 12 business days. See our Shipping Info page for details.

How can I track my order?
You'll receive a tracking link by email once your order ships. You can also use our Track Your Order page.

Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible at info@snuvo.shop

Returns & guarantee

What if it doesn't work for me?
Every order comes with our 60-day money-back guarantee. If you're not happy, contact us and we'll help you with a full refund. See our Returns page.